Frequently Asked Questions
I created this web page in hopes of answering the most frequently asked questions received through the contact me form found on this website. Please browse the list of questions and answers below before submitting your question to me. Thank you.
What types of payment do you accept?
All domain and website sales will be processed through Escrow.com unless we have conducted business together in the past. In most cases I will pay the standard escrow fee. After we have settled on a price, I will initiate the escrow process and talk you through the steps. PayPal is primarily used for add on services such as contracted web design, programming, and hosting. Both Escrow and PayPal accept a variety of payment methods.
How do I know you wont try to cheat me?
Escrow.com protects us both and that's why I use their service. You can learn more about me John Napoletano on LinkedIn. LinkedIn lets you know that you are dealing with a real person with industry experience.
How long does it take to complete a domain name purchase?
If you already have an Escrow.com and Godaddy.com account, then, the process can be completed in less than one week. The transaction completion time depends upon how fast you can create those two accounts, clear a payment, and transfer the domain name. Bumps along the way are common. I will guide you through the process and together we will get it done.
Do you offer financing or leasing options?
If you are a blogger, writer, are certified in something, or are a small business owner we can discuss a payment plan or lease bundled with hosting and other services. I would need to see an active LinkedIn account or other easy way to verify your credentials.
Do you offer any assistance to startups?
If you are a USA based startup, can conduct yourself in a professional manner, and can convince me that you are not hackers, crackers, spammers, or will damage my domain name or server in any way then we can talk about it.
I need a domain name plus website in 24 hours can you do that?
I surely could do that. But since your payment would not clear for a few days, there would be nothing stopping you from canceling your payment after 48 hours for example. So you see, unless I know you personally that is not a good idea.
I want to make a purchase but know nothing about websites.
I can guide you through the purchase and setup process at your pace and availability. If you need a basic website setup fast we can negotiate an extra fee for such services. This offer is only available to those who purchase a domain name from me.
How do I hire you to host or build my website?
At this time I am taking new clients by invite only. Meaning that I pick up clients in the normal course of doing business online and offline. You may contact me to see if one of my team members is ready to accept new clients.
What languages do you speak for purchase or other support?
I am a native English speaker. If you have a sense of humor then we should be able to get through a purchase transaction in Spanish. Portuguese, Italian, and French are a stretch but might be do-able with the help of Google translate. My wife speaks Thai, though, you probably don't. Whoever keeps spamming my forms in Russian please stop.
Can you send me your pricing information?
No. I mostly do custom web design and development work and my pricing is therefore not fixed. I tailor my pricing to meet the needs of my clients after an initial consultation.
How do I contact your billing department?
If you have a billing issue of course we will resolve it together. But please first double check that it's me that has billed you.
Return to the contact us form page.
Last updated: December 28, 2016.
Please allow 24 hours for a response. Web development projects and time zone differences may slow my response time.